Definition: A retail affliction where sales staff become optically challenged toward customers who don’t fit their luxury-spender fantasy, thus forfeiting commissions via sartorial snap judgments. Symptoms include pointing at price tags like a museum guard and selective charm that only activates for suits. The cure is often a rival store happily taking their rejected commission while they drown in regret.
Example: Todd ignored the guy in steel-toe boots asking about the $3K sofa, claiming he was “just browsing.” His manager later flipped tables when the couple bought the entire living room set next door.